We are always delighted to hear from our customers, potential customers, the media or any other interested parties and will deal with your query as quickly and efficiently as we can.
| Department | Email address | Telephone number |
|---|---|---|
| Customers with credit problems |
adversecredit@charcol.co.uk | 0800 011 3822 |
| Customer Services for current applications |
customerservices@charcol.co.uk | 0845 034 2198 |
| Media enquiries | mediaenquiries@charcol.co.uk | 0845 413 1010 |
| Website enquiries | feedback@charcol.co.uk | 0845 034 2152 |
Alternatively, fill in the form below if you would like us to call you back at a time convenient to you.
Charcol is a trading name of @Charcol Limited. Registered office: 2nd Floor, Chancery House, 53-64 Chancery Lane, London, WC2A 1QU. Registered in England No: 3795361.
@Charcol Limited is an appointed representative of Charcol Limited which is authorised and regulated by the Financial Services Authority (FSA reg. 427339). Registered Office: 2nd Floor, Chancery House, 53-64 Chancery Lane, London, WC2A 1QU. Registered in England No: 3397767. The FSA does not regulate some investment mortgage contracts, these are regulated by the Consumer Credit Act (CCA).